Cv66 Privacy Policy – Member Personal Data Protection

1Introduction and Our Privacy Commitment

Cv66 takes our responsibility to protect every member's personal data seriously. As a trusted online wagering platform in Malaysia, we recognise that your personal information is a highly valuable asset that must be handled with the utmost care.

This Privacy Policy clearly explains how cv66 collects, stores, processes, and protects your personal information when you use our platform — whether through the website cv66.ml or our mobile app. This document is written in plain language so you know exactly what happens with your data.

We never sell your personal information to any third party for marketing or advertising purposes. Every piece of information we collect is used only for the purposes explicitly stated in this Privacy Policy, and nothing beyond that.

2Personal Information We Collect

Cv66 collects your personal information through several means — primarily during the account registration process, identity verification (KYC), financial transactions, and your day-to-day use of the platform. Below are the categories of information we collect:

We only collect information that is strictly necessary to provide the services you request. Data collected automatically, such as IP addresses and device information, is used solely for security purposes and to improve the user experience.

3How We Use Your Information

Every piece of information cv66 collects is used for specific and legitimate purposes. We will not use your data for any other purpose without obtaining your consent first.

• Account Management: Creating, verifying, and securely managing your member account.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and promptly.
• Identity Verification (KYC): Verifying member identity to comply with anti-money laundering (AML) requirements and consumer protection standards.
• Platform Security: Detecting and preventing fraud, unauthorised access, and suspicious activity on the platform.
• Customer Support: Providing relevant and effective assistance when you contact our support team.
• Service Improvement: Analysing usage patterns to improve the gaming experience and platform features.
• Service Communications: Sending important notifications related to your account, transactions, and platform updates.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations.

We do not use your data to build third-party marketing profiles or sell it to any advertising company. All data analysis is conducted internally and solely to improve cv66 services.

4Sharing Information with Third Parties

Cv66 exercises great care when sharing your personal information. We does not sell your personal data to any external parties. However, there are limited situations where sharing information is necessary:

• Payment Service Providers: Transaction information is shared with approved payment providers solely to process your deposits and withdrawals.
• Technology Service Providers: Technical partners who help operate our platform, servers, and security systems — subject to strict confidentiality agreements.
• Legal Requirements: Information may be disclosed to the relevant authorities where required by law, court order, or a legitimate criminal investigation.
• Identity Verification: KYC data is shared with approved identity verification providers for compliance purposes only.

All third parties working with cv66 are required to comply with strict data security standards and may only use your information for agreed purposes. We ensure every instance of data sharing is conducted responsibly and transparently.

5Data Security Measures

Your data security is the absolute priority of cv66. We continuously invest in industry-grade security infrastructure to ensure your personal information is always protected from both external and internal threats.

• 256-bit SSL Encryption: All data transmitted between your device and cv66's servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions.
• Encrypted Data Storage: Sensitive data stored in our databases is encrypted using the latest encryption algorithms.
• 24/7 Monitoring: Our security systems are monitored around the clock by an experienced cybersecurity team to detect and respond to any threats.
• Two-Factor Authentication (2FA): We support and encourage the use of 2FA as an additional security layer for your account.
• Internal Access Controls: Access to members' personal data within the cv66 organisation is strictly limited to staff who genuinely require it, with full audit logs maintained at all times.
• Regular Security Testing: Our platform undergoes regular penetration testing and security audits by independent experts.

While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage you to also take your own protective measures, such as using a strong password and not sharing your login details with anyone.

6Cookies and Tracking Technologies

Cv66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how members interact with the platform so we can continuously improve the user experience.
• Functional Cookies: Saving your personal preferences such as language and display settings so you do not have to reconfigure them every time you log in.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the cv66 platform. For more information on managing cookies, please refer to your web browser's documentation.

7Your Rights as a cv66 Member

As a cv66 member, you have full rights over your personal data. We respect and facilitate the exercise of these rights without unnecessary barriers.

• Right of Access: You have the right to request a copy of all personal information cv66 holds about you at any time.
• Right to Rectification: If your information is inaccurate or outdated, you have the right to request its prompt correction.
• Right to Erasure: You may request the deletion of your personal data, subject to data retention obligations required by law.
• Right to Object: You have the right to object to the processing of your data for specific purposes, including direct marketing.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.
• Right to Restriction: You may request a restriction on the processing of your data in certain situations while a dispute is being resolved.

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within 30 business days.

8Data Storage and Deletion

Cv66 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements.

• Active account data is retained for the duration of your membership and up to 7 years after account closure to meet financial and legal compliance requirements.
• Financial transaction records are retained for a minimum of 7 years in compliance with anti-money laundering legal requirements.
• Customer support communication logs are retained for 2 years for reference and service improvement purposes.
• Technical data such as access logs is retained for 90 days for security and incident investigation purposes.

When your data is no longer needed, we will securely delete it using industry-approved deletion methods so that it cannot be recovered by any party.

9Changes to This Privacy Policy

Cv66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. Any changes will take effect immediately upon being published on this website.

For significant changes, we will endeavour to provide advance notice via email or in-platform notification at least 14 days before the changes take effect. However, it remains your responsibility to check this page periodically.

If you disagree with any changes to this Privacy Policy, you have the right to close your account and request deletion of your data in accordance with the procedures outlined in Section 7 above.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how cv66 handles your personal data, our privacy team is ready to assist.

• Live Chat: The fastest method — available 24/7 via the support icon on our platform.
• Privacy Email: [email protected]
• Response Time: Privacy-related enquiries will be responded to within 3 business days.

You may also refer to the FAQ us or contact us via the About Us for more information.